Frequently Asked Questions

Did you know 86% percent of dog owners and 89% of cat owners consider their pets to be part of the family? We’ve got more answers to popular questions.


Here are some frequently asked questions! We do our best to make your Fur Family shopping experience as easy as possible, so if you have any questions that have not been answered in the list below please feel free to contact us!

Clean Pet food

Clean food is sourced from ingredients in from human food chain, with minimal processed ingredients. It’s cooked at low temperature heat and contain high bio availability, such as minerals and whole foods.  There are no growth hormone’s or antibiotics; no artificial additives, colours or flavours. There are no BHA, BHT or ethoxiquin. Clean food is made with the two best sources of DHA (Brain Building Foods for Smarter Canines) Salmon and Flax. These ingredients allow for smaller feeding portions, and for less clean-up.


Typical Pet food

There are currently 5 large food corporations that own about 99% of the well-known pet food brands. Nearly every pet food offered at a grocery store or large retail chain (as well as many featured at independent pet stores,) is owned by one of these corporate giants. In addition, the prescription foods sold in veterinary offices also fall under these corporate umbrellas.

In regards to pet food, large food corporations make food out of the waste not allowed to be used in products meant for human consumption. All the leftover fillers, meat and poultry by-products as well as other cheap ingredients. Ingredients typically found in today’s pet food that you should not be feeding your pets include: corn and wheat gluten; meat and grain meals and by-products; BHA (Butylated Hydroxyanisole); BHT (Butylated Hydroxytoluene); Ethoxyquin; Food Dyes (Blue 2, Red 40, Yellow 5 and 6, 4-MIE); PG (Propylene Glycol); Rendered fat.

Below are nine great reasons for why you should shop locally.

  1. Buying local increases community health. According to the Cambridge Journal of Regions, Economy, and Society, researchers who studied 3,060 counties and parishes in the U.S found that counties with a higher volume of local businesses actually had a lower rate of mortality, obesity, and diabetes.
  2. Buying local promotes agriculture
  3. Buying local reaches beyond better health practices and actually promotes local wealth and jobs. This Chicago study found that for every $100 spent at a local business, $68 remained in the city compared to only $43 of each $100 at a chain retailer.
  4. Buying from local vendors means the product has less travel time from the farm to your table. All of the energy that is used to transport food via planes, trains, trucks, and ships contributes to global warming and unhealthy air quality. Buying your locally could make a world of difference in limiting the use of fossil fuels.
  5. The average “megastore” consumes a disturbing quantity of land for commercial use. Most local merchants use land more productively and occupy existing structures rather than tearing up land to make profit. Shopping local means a vote for the farmers and their land.
  6. Large industrial settings often breed risk to food borne illness. Mass produced foods possess a greater threat to becoming tainted. Food from local farmers is fresher and usually safer.
  7. Using foods according to their best fit season is a huge tip to achieve ultimate nutrient density. Foods that are not locally grown (and in season) and are available to eat year-round as rich in nutrient. In fact, researchers in Japan found a threefold differences in the vitamin C of spinach harvested in summer as opposed to in winter.
  8. Eating local means plentiful probiotic produce. Fruits and vegetables that were grown in their native, nutrient dense soils are rich in probiotics.
  9. Buying local creates connections to people and planet. Staying engaged with your local businesses creates a greater sense of community. Having a sense of connection with people creates communities who hold each other accountable for their actions. Getting to visit the farms that grow our foods and physically touch the land goes beyond physical health and nature connects us with the core of humanity.

Becoming a member is easy! All we need is some contact information, go here and fill out the form, and you’ll hear back from us about your membership.

Currently we deliver to Edmonton and surrounding areas; Edmonton, Fort Saskatchewan, Leduc, Sherwood Park, St. Albert, Spruce Grove, Stony Plain.

For the Edmonton, St. Albert, Sherwood Park area:
We offer same to next day delivery right to your door for a flat fee of $11. If your order is received online before 12:30pm Monday to Saturday the expected delivery is within 6hrs or by 6pm. If order is received online after 12:30pm, but before 5:30pm the expected delivery by 9pm Monday to Friday.

If the order is received online after 5:30pm, but before 8:30am order will be delivery the following business day Monday to Saturday (excluding Sunday) with the expected delivery by 3pm.

No “standard” evening delivery on Saturdays. No delivery Sun.

We have additional shipping options available, additional fees may apply. offers a 100% satisfaction guarantee on all our products. We want all purchases from to fulfill your expectations! We understand that you’re placing your trust in Fur Family products and we want you to be confident that you are dealing with a professional, committed and credible source to place that trust. That is why we extend a 7-day, full money back guarantee when you purchase any of our products. Although it rarely happens, if your animal refuses our food or treats, if there is a physical problem with the product, please let us know (exception**Frozen or fresh food must be signed for at time of drop off to ensure quality)

Our collars and leashes have a lifetime guarantee on hardware and manufacture defect. If it cannot be repaired it will be replaced or a credit will be applied to your account.

Furthermore, our Customer Service Team is empowered to help you find the right product to fit your goals, and will do everything possible to make sure you have the best experience with Fur Family products. If for any reason you are dissatisfied, please reach out to the Customer Service Team to express any concerns.

If you purchased a product through and would like to return it, we do have a few guidelines.

1st. Please do call our customer service line as soon as you can.

2nd. Product returns must be received by the Customer Service Team within 7 days after delivery and must be returned in its original packaging. One of us will come out and pick up your unused product.

3rd. Frozen or fresh food must be signed for at time of drop off to ensure quality.

“It is encouraging to see the number of pet cats and dogs increasing in Canada over time and I think that reflects the special relationship we have with them. Over the last ten years cat and dog has increased by about 10%. Overall approximately 41% of Canadian households include at least one dog, and similarly around 37% include at least one cat.”

~ Colleen McElwain, CAHI Programs Director